The Effect of Performance Appraisal System on Organizational Commitment: Case Study Gaza Electricity Distribution Corporation
DOI:
https://doi.org/10.33102/abqari.vol29no1.546Keywords:
Performance Appraisal System; Organizational Commitment; (GEDCO).Abstract
This study aims to investigate the effect of performance appraisal system on organizational commitment in Gaza Electricity Distribution Corporation (GEDCO). In total, 269 employees from the Gaza Electricity Distribution Company's six branches took part in the study, with a response rate of 82.16%. The analysis was conducted using a quantitative research methodology. To analyse the structural equation model and look at the study hypotheses, the (AMOS) tool was utilized.. The study found that there is a direct, weak, positive significant effect for performance appraisal system on organizational commitment. The results also denote that the dimensions (appraisal method (AM) and (appraisal feedback (AF) have the most impact on organizational commitment. The dimension (appraisal process (AP) was the least influential on organizational commitment.
Downloads
References
Suliman, A., Al Junaibi, Y. (2010). Commitment and Turnover Intention in the UAE Oil Industry. The International Journal of Human Resources Management, 21(9), 1472-1489.
Mohsan, F., Nawaz, M., Khan, M.S., Shaukat,Z., Aslam, N. (2011). Impact of Customer Satisfaction on Customer Loyalty and Intentions to Switch: Evidence from Banking Sector of Pakistan. International Journal of Business and Social Sciences. 2 (16).
Sukandani, W., Istikhoroh, S (2016). Participatory Budgeting Role in Improving the Performance of Managerial Head of Department East Java. Review of European Studies; Vol. 8, No. 4
Estiningtyas, E S., Darmanto, S. (2018). Mediating Role of Organizational Commitment in Developing Employee Performance- (Study in Regional Secretariat of Blora Region, Central Java, Indonesia). International Journal of Research – GRANTHAALAYAH. Vol.6 (2).
Phillips, P. P., Phillips, J. J., & Zuniga, L (2013). Measuring the Success of Organization Development: A Step by Step Guide for Measuring Impact and Calculating ROI. Alexandria, VA: ASTD
Hosseini, M., & Talebian Nia, H. (2015). Correlation between organizational commitment and organizational climate of physical education teachers of schools of Zanjan. Int J Sport Stud, 5(2), 181-185.
Rafiee, N., Bahrami, M.A, Entezarian, S. (2015). Demographic Determinants of Organizational Commitment of Health Managers in Yazd. International Journal of Management, Accounting and Economics, 2( 1), 514-523.
Van Dyk, J., & Coetzee, M. (2012). Retention Factors in Relation to Organizational Commitment in Medical and Information Technology Services. SA Journal of Human Resource Management vol 10 (2).
Kehoe, R. R., & Wright, P. M. (2013). The Impact of High-Performance Human Resource Practices on Employees’ Attitudes and Behaviors. Journal of Management, 39(2), 366–391.
Farzaneh, J., Farashah, A., & Kazemi, M. (2014). The Impact of Person Job Fit and Person Organization fit on OCB: The Mediating and Moderating Effects of Organizational Commitment and Psychological Empowerment. Personnel Review, 43(5), 672-691
Permarupan, P. Y., Saufi, R. A., Kasim, R. S. R., & Balakrishnan, B. K. (2013). The Impact of Organizational Climate on Employee's Work Passion and Organizational Commitment. Procedia-Social and Behavioral Sciences, 107, 88-95.
Marescaux, E., Winne, S., & Sels, L. (2012). Human Resources Practices and HRM Outcomes: The Role of Basic Need Satisfaction. Personnel Review, 42(1), 4-27
Dhar, R. (2015). Service Quality and the Training of Employees: The Mediating Role of Organizational Commitment. Tourism Management, 46, 419-430
Meyer, J., Stanley, D. Jackson, T., McInnis, K., Maitlin, E., & Sheppherd, L. (2012). Affective Normative, and Continuance Commitment Levels across Cultures: A Meta-Analysis. Journal of Vocational Behavior, 80(2), 225-245
Zehir, C., Muceldili, B., & Zehir, S. (2012). The Moderating Effect of Ethical Climate on the Relationship between Job Satisfaction and Ethical climate. Procedia: Social and Behavioral Sciences, 58, 734-743.
Rusu, R. (2013). Affective Organizational Commitment, Continuance Organizational Commitment, or Normative Organizational Commitment? Bulletin Scientific, 18(2), 192-197.
Aydogdu, S., & Asikgil, B. (2011). An Empirical Study of the Relationship Among Job Satisfaction, Organizational Commitment and Turnover. International Review of Management and Marketing (3), 43-55
Lambert, E. G., Kim, B., Hogan, N. L., Kelley, T. M., & Garland, B. (2017). Why I am here matters: The effects of continuance and affective commitment on the organizational citizenship of private prison staff. Security Journal, 30(1), 199-214
Lambert, E. G., Hogan, N. L., Kelley, T. M., Kim, B., & Garland, B. (2014). When domains spill over: The relationships of affective and continuance commitment with Work–Family conflict among correctional staff. Criminal Justice Policy Review, 25(4), 476-502
Cho,V.,& Huang, X. (2012). Professional Commitment, Organizational Commitment, and the Intention to Leave for Professional Advancement. Information Technology & People, 25(1), 31–54
Çakmak-Otluoglu, K. O., & Unsal-Akbiyik, B. S. (2015). Perceived Job Insecurity, Affective and Normative Commitment: The Moderating Effect of Organizational Career Development Opportunities. Psihologia Resurselor Umane, 13(2), 179
Betanzos,D. N., & Rodríguez, C. S. (2017). Development and Validation of a Questionnaire on Normative Organizational Commitment: A pilot study in Mexicans workers. Anales De Psicología, 33(2), 393
Anwar, F., & Sidin, J. P. (2016). Interactive Effects of Social Support and Incivility on Affective Commitment in Banking Sector of Pakistan. International Journal of Business and Administrative Studies, 2(6), 213-224.
Anari, N. N. (2012). Teachers: Emotional Intelligence, Job Satisfaction, and Organizational Commitment. Journal of Workplace Learning, 24(4), 256–269
Suma, S., & Lesha, J. (2013). Job satisfaction and organizational commitment: The case of Shkodra municipality. European Scientific Journal, 9 (17).
Devece, C., Palacios-Marqués, D., & Pilar Alguacil, M. (2016). Organizational Commitment and its effects on organizational citizenship behavior in a high-unemployment environment. Journal of Business Research, 69(5), 1857-186
Van Dijk, D., Schodl, M.M., (2015). Performance Appraisal and Evaluation. International Encyclopedia of the Social & Behavioral Sciences, 2nd edition, (17). Oxford: Elsevier. pp. 716–721
Kromrei, H. (2015). Enhancing the Annual performance Appraisal Process: Reducing Biases and Engaging Employees Through Self-Assessment. Performance Improvement Quarterly, 28(2), 53-64
Baharom, M.N., Ameen, A. (2019). Performance Appraisal Purposes: The Predictors of Employee Engagement. e-Academia Journal. Volume 8 (1), 136-151
Mihai, R. L., Bajan, I. F., & Cretu, A. (2017). Performance Management in the Context of Globalization. Theoretical and Applied Economics, 24(1), 203-208.
Shrivastava, A., & Purang, P. (2011). Employee Perceptions of Performance Appraisals: A Comparative Study on Indian banks. The International Journal of Human Resource Management, 22(3), 632-647
Mathis. L.R., Jachson. H.J. (2011). Human Resource Management.13th edition, South-Western, Cengage Learning
Mamoria, C. & Rao, V. (2012). Personnel Management (13th ed.).Mumbai: Himalaya Management, 16(1), 76-81.
Daoanis, L.E. (2012). Performance Appraisal System: It’s Implication to Employee Performance: International Journal of Economics and Management sScience, 2(3), 55-62
Urbancová, H. U., Stachová, K., & Zdenko, S. (2017). Using of Performance Appraisal Methods in Czech and Slovak Organizations. Quality Innovation Prosperity, 21(3), 62-77
Turgut, H., & Mert, I. S. (2014). Evaluation of Performance Appraisal Methods Through Appraisal Errors by Using the Fuzzy VIKOR Method. International Business Research 7(10), 170-178.
Joseph, O. B. (2014). Effectiveness of Performance Appraisal as a Tool to Measure Employee Productivity in Organizations. Journal of Public Administration and Governance, 4(4), 135-148.
Moin, M. F. (2018). The link between Perceptions of Leader Emotion Regulation and Followers’ Organizational Commitment. Journal of Management Development, 37(2), 178-187
Majid, J. (2016). Effectiveness of Performance Appraisal Methods: An Empirical Study of the Telecommunication Sector. International Journal of Trend in Research and Development, 3(3), 10-17.
Hageman, M. G. J. S., Ring, D. C., Gregory, P. J., Rubash, H. E., & Harmon, L. (2015). Do 360 Degree Feedback Survey Results Relate to Patient Satisfaction Measures? Clinical Orthopedics and Related Research, 473(5), 1590-1597.
Chopra, R. (2017). 360-degree Performance Assessments: An Overview. Global Journal of Enterprise Information System, 9(3), 102–105.
Chianchana, C., & Wichian, S. N. (2016). Assessment of Performance Competency in the Organization: Dimensionality Oriented Assessment. Polish Journal of Management Studies, 13(2), 27-35
Neha, S., Himanshu, R. (2015). Impact of Performance Appraisal on Organizational Commitment Job Satisfaction. International Journal of Engineering and Management Sciences, 6(2), 95-104.
Farndale, E., Hope-Hailey, V., & Kelliher, C. (2011). High Commitment Performance Management: The Roles of Justice and Trust. Personnel Review, 40 (1), 5 - 23.
Cheng, S.Y. (2014). The Mediating Role of Organizational Justice on the Relationship Between Administrative Performance Appraisal Practices and Organizational Commitment. The International Journal of Human Resource Management, 25(8), 1131-1148.
Lim, L.J.W., Ling, F.Y.Y. (2012). Human resource practices of contractors that lead to job satisfaction of professional staff. Engineering, Construction and Architectural Management, 19(1), 101–118.
Manmohan J. (2013). Human Resource Management 1st edition. bookboon.com.
Salleh, M.., Amin, A., Halim, A (2013). Fairness of Performance Appraisal and Organizational Commitment. Asian Social Science; Vol. 9, No. 2.
Brown, M., Hyatt, D., & Benson, J. (2010). Consequences of The Performance Appraisal Experience. Personnel Teview, 39(3), 375-396.
Jyoti, J., & Rani, A. (2019). Role of Burnout and Mentoring Between High Performance Work System and Intention to Leave: Moderated Mediation Model. Journal of Business Research, 98, 166-176.
Sekaran, U., Bougie, R. (2010). Research Methods for Business; A skill Building Approach. John Wiley & Sons Inc: Singapore.
Hasnain. A. A., Jisun. T. F (2019). Determining the Relationship between Human Resource Management (HRM) Practices and Employee Behavior & Commitment. Canadian Journal of Researcher’s Society, Vol: (9), No: (1)
Bolarinwa, K.K (2017). Agricultural Extension Personnel (AEP) Perceptions of the Performance Appraisal System (PAS) and its implication on AEP commitment to the job in Ogun State Agricultural Development Program (OGADEP), Nigeria. S. Afr. J. Agric. Ext Vol. 45, No. 2, 2017: 64 – 72
Rana, S., & Singh, S. (2021). Performance Appraisal Justice and Affective Commitment: Examining the Moderating Role of Age and Gender. International Journal of Organizational Analysis.
Iqbal, M. Z., Akbar, S., & Budhwar, P. (2015). Effectiveness of performance appraisal: An integrated framework. International Journal of Management Reviews, 17(4), 510-533.
Fakhimi, F. and Raisy, A. (2013). Satisfaction with Performance Appraisal from the Employees’ Perspective and its Behavioral Outcomes. A case study of Headquarters Offices of Bank Refah. European Online Journal of Natural and Social Sciences, 2(3), 296-305.
Tersoo. T.G, Hembadoon. D, EKEH. L.O (2018). Effect of Employee Performance Appraisal on Organisational Commitment in the Banking Sector in Benue State, Nigeria: A Study of First Bank of Nigeria Plc. International Journal of Current Aspects in Human Resource Management (IJCAHRM), V( 1), Issue II, 160-178
Muhammad, F. (2022). Impact of Performance Appraisal on Organizational Commitment in Developing Country Manufacturing Enterprises. Webology, 19 (3), 2601-2618.
Setiawati, T., and Ariani, I D. (2019). Influence of Performance Appraisal Fairness and Job Satisfaction through Commitment on Job Performance. Review of Integrative Business and Economics Research, Vol. 9, (3).
Obona, E. E., & Sampson, M. A. E. (2021). Performance Appraisal and Staff Commitment in Secondary Schools in Calabar Municipality, Cross River State, Nigeria. International Journal of Educational Administration, Planning & Research, 11(2), 26-39.
Ahuja, K. K., Padhy, P., & Srivastava, G. (2018). Performance Appraisal Satisfaction & Organizational Commitment. Indian Journal of Industrial Relations, 53(4), 675–692
Uchenna, O., Agu, A. G., & Uche, E. U. (2018). Performance Appraisal and Employee Commitment in Abia State Civil Service: A Focus on Ministries of Education and Works. Archives of Business Research, 6(10), 335-346.
Krishnan, R., Ahmad, N. A. F. binti, & Haron, H. (2018). The Effect of Employees’ Perceived Fairness of Performance Appraisal Systems on Employees’ Organizational Commitment. International Journal of Academic Research in Business and Social Sciences, 8(3), 466–483
Ackah. D., Yornu. I. K (2019). The Impact on Performance Appraisal Justice on Employee Assurance in Organizational Work Environment in Ghana: The Mediating Protagonist of Job Satisfaction. Finance & Management Engineering Journal of Africa
Online Publishing ISSN: 2676-2749.
Omusebe, J. M. S., Gabriel, K., & Douglas, M. (2013). Effects of Performance Appraisal on Employee Productivity: A Case Study of Mumias Sugar Company Limited. International Journal of Innovative Research and Development, 2(9)
Wahjono, S. I., Marina, A., Perumal, S. D. A., & Wardhana, A. (2016). The Impact of Performance Appraisal on Job Satisfaction with Quality of Supervisor-Employee as a Moderating variable at State Owned Company. International Journal of Advanced Scientific Research & Development, 3(4), 224–237.
Arogundade, O. T., Olasunkanmi-Alimi, T., & Arogundade, A. B. (2015). Performance appraisal knowledge: An implication on workplace commitment in a selected commercial bank in lagos, nigeria. Ife Psychologia, 23(1), 98-106.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Wasim Swidan, Kalsom Ali, Ali Al Tahitah
This work is licensed under a Creative Commons Attribution 4.0 International License.
The copyright of this article will be vested to author(s) and granted the journal right of first publication with the work simultaneously licensed under the Creative Commons Attribution 4.0 International (CC BY 4.0) license, unless otherwise stated.
