جودة الحكومة الإلكترونية وأثرها في بيئة العمل دراسة ميدانية بمكتب وزير الدولة في محافظة ظفار بسلطنة عمان
The Quality of E-Government and Its Impact on the Work Environment Field Study at the Office of the Minister of State in Dhofar Governorate, Sultanate of Oman.
DOI:
https://doi.org/10.33102/abqari.vol22no1.286Keywords:
The E-Government, work environment, Dhofar GovernorateAbstract
يتناول هذا المقال جودة الحكومة الإلكترونية وأبعادها، وأثرها في بيئة العمل، ودور مكتب وزير الدولة بمحافظة ظفار في سلطنة عمان في تطبيقيه تتلخص مشكلة الدراسة في عدم تطبيق الحكومة الإلكترونية وأثرها على بيئة العمل في مكتب وزير الدولة بمحافظة ظفار بسلطنة عمان ، لأسباب منها وجود العديد من المعوقات والتحديات; التي تحول دون تفعيل تطبيق الحكومة الإلكترونية , بأن الحكومة الإلكترونية غير فعالة في بعض الولايات والأقسام التابعة لمكتب وزير الدولة بمحافظة ظفار في سلطنة عمان ، وجود قصور في مكتب وزير الدولة بمحافظة ظفار بسلطنة عمان في تطبيق خدمة أهداف الحكومة الإلكترونية ، لذلك يهدف الباحث إلى مناقشة الحكومة الإلكترونية وأبعادها، ودور مكتب وزير الدولة بمحافظة ظفار في سلطنة عمان. أعتماد الباحث المنهج الوصفي التحليلي، وناقش الموضوع في مبحثين. دللت النتائج على إن استخدام الحكومة الالكترونية وتطبيقها تؤدي إلى خدمات أسرع وبجودة عالية وذلك من خلال تصميم هياكل جديدة تتسم بالمرونة لتتمكن من تعزيز قدرتها على التكيف مع الظروف الطارئة في بيئة عمل , وبما يتوافق مع توقعات الموظفين وحاجات متلقي الخدمة.
Abstract
This article discusses the quality and dimensions of e-government, its impact on the working environment and the role of the Office of the Minister of State in Dhofar Governorate in the Sultanate of Oman in its applications. The problem of the study is that e-government does not apply to the working environment in the office of the Minister of State in the Governorate of Dhofar in the Sultanate of Oman, due to the existence of many obstacles and challenges in activating e-government application. Dhofar in the Sultanate of Oman, the existence of deficiencies in the Office of the Minister of State in Dhofar Sultanate of Oman in the application of the service objectives of e-government. The researcher adopted the analytical descriptive method, and discussed the subject in two sections. The results show that the use and application of e-government leads to faster and higher quality services by designing new flexible structures to enhance their ability to adapt to emergencies in a work environment and in line with the expectations of employees and the needs of service recipients.
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